Psoas Policies

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Thank you in advance for your respect of our policies. Please don’t hesitate to call us should you have any questions or concerns.

24-hour Cancellation Policy

We have a 24-hour cancellation policy.  If you are not able to provide this notice, then we will charge you in full for the missed appointment. This policy applies to appointments made same-day, as well.  If you have an emergency, please let us know so that we can treat your specific situation with personal attention. We do not consider work conflicts to be emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make massage therapy a feasible career for our therapists.   Thank you for understanding.

When you’re running late, your session will be shorter than usual

When you’re booking your appointment, you’re booking a specific time slot.  So, if you are running late for your appointment, then your session will be limited by the original end-time.

Let us know if you are running more than 10 minutes late. This allows our therapists to best prepare for your abbreviated treatment.

Silence your Cell Phone

Please refrain from talking on your cell phone while in the Psoas studios, and please put your cell phone ringeron silence mode.  This helps maintain a relaxing and calm atmosphere for all clients.

No Perfumes and Colognes

To respect and accommodate the different needs of our clients, Psoas is a scent-free studio.  We use unscented lotion and linens.  In keeping with this fragrance-free atmosphere, please do not wear perfume or cologne on the days when you plan to have a massage.  Certain people may be allergic to scents. We do not have showers here; please come to your appointment showered and clean.